They're your delivery manager. We just cut them their check.
Your manager is your round-the-clock delivery coordinator. They’re the one who gets the inevitable 3 a.m. phone call and immediately responds to solve logistical delivery challenges, not you. They are your dedicated point of contact keeping you well-informed but not overwhelmed handling the minute-by-minute operational details.
But before he or she becomes your manager, they will have gone through intensive industry and customer focused training, as well as our operations manager training program. But even after they’ve completed the classroom training program, they’re then shadowed… by one of our senior managers for at a least one month to ensure they do things the Mission Critical way.
After their initial training, every manager is mentored by members of our senior staff. The mentor’s role is to be there for the manager at any time with non-judgmental answers and to assist in their personal growth throughout their career.
Finally, all of our senior managers, operations managers, team leaders, and driver supervisors benefit from the over 150 years of combined business management expertise enjoyed by our senior staff.