COVID-19 Practices

Our dedication to you and your clients remains unchanged.

Mission Critical Delivery Solutions is closely monitoring the impact of the coronavirus (COVID-19) pandemic at a national and local level for all of our operations nationwide. Our top priority is the safety of our employees, drivers, clients, and most importantly, the vulnerable residents residing in the nursing facilities that we deliver to every day.

We are following the guidelines of the World Health Organization (WHO), the Centers for Disease Control (CDC), the Centers for Medicare & Medicaid Services (CMS), the Customized Logistics & Delivery Association (CLDA), federal, state and local authorities, and of course, the compliance guidelines of our individual customers. Throughout this crisis, we are committed to seamlessly providing the service and support you depend on from us.

What Mission Critical is Doing

Because nearly 100% of our deliveries are made to the residents and patients residing in an institutional environment, we have acted quickly to take the necessary precautions to guard against any possible spread of the COVID-19 virus to these vulnerable communities. 

The steps we have taken include the following:

  • All drivers are wearing exam grade nitrile gloves on a daily basis.
  • All drivers wear protective face masks.
  • All drivers are utilizing safe hand washing protocols and carry a supply of sanitizing gel at all times.
  • Mission Critical offices and warehouses are being disinfected with bleach and disinfectant solutions on a twice daily basis.
  • As testing capabilities increase and become more readily available, drivers will be tested for COVID-19 on a regular basis.


Infection control practices are being instituted at the Courier/Driver level to include:

  • Washing hands often while on route with soap and warm water for at least 20 seconds.
  • Wearing nitrile gloves when handling totes and other delivered items.
  • Using hand sanitizer before entering and after leaving a facility.
  • Covering nose and mouth when coughing or sneezing with the bend of the elbow.
  • Avoiding touching eyes, nose, and mouth.
  • Avoiding close contact with anyone who is sick with respiratory symptoms.
  • Using antibacterial wipes or isopropyl alcohol to disinfect frequently touched surfaces, including delivery vehicle interiors, steering wheels, gear shifts, center consoles and door handles.
  • Proof of Delivery signatures are temporarily not being taken via electronic device to reduce the possibility of exposure.  For now drivers are entering the first and last name of the individual accepting delivery, and then the driver is signing “Covid-19” instead of getting an actual signature from the individual.
  • Cleaning surfaces of hand held devices that are commonly touched by multiple users throughout the day using isopropyl alcohol wipes to disinfect between users and at the beginning and end of each day.
  • In addition to the screening questionnaire, each driver must submit to having their body temperature taken prior to departing on any Mission Critical Route or Stat delivery.
  • Self-Screening prior to departure on any delivery


Additional Courier/Driver Resources

In the event that drivers are not able to report to work due to illness, child care, or other reasons, Mission Critical managers are in full driver hiring mode for permanent and temporary workers.  Additionally, Mission Critical is a member of the ‘COVID-19 Healthcare Emergency Alliance.’ This an alliance of courier companies that work in the healthcare logistics market, and who have mutually agreed to support each other to serve their customers in the event their drivers are not able to report to work.

Our Commitment

On behalf of the staff, management, and professional couriers of Mission Critical, you have our commitment that we are all working together to ensure the continued health and well-being of those frail and elderly patients for which you provide life enhancing care on a daily basis, and who also rely on Mission Critical for their daily delivery from you.  With every day that passes, we are learning new things about the COVID-19 virus and discovering more restrictions on our daily routine.  But even in the face of that, our routine of providing a consistent and reliable service to you and your clients remains unchanged.

Our motto – failure is not an option – is a more meaningful commitment today, than ever before.