An Exceptional Delivery Experience!
Who has more contact with your customer?
Can anyone, your account managers, your salespeople, or even you be in direct contact with your customer on a daily basis?
Let’s face it. Nobody represents you more than your delivery driver does!
Nobody in your organization has a better opportunity to build relationships with the clients you do business with on a daily basis.
At Mission Critical Delivery just about everything we do is done with the goal of supporting the front line delivery driver, or Critical Service Provider (CSP) as we call them at Mission Critical. Everyone in our organization has one primary goal: continually look for new ways to make our driver’s job safer, easier, and more rewarding. When we achieve that goal by giving our people the support, encouragement, and motivation they need, we insure that our clients and their customers have an exceptional experience whenever a delivery is made.
Catching People Doing things Right!
Our Critical Service Providers are highly trained delivery experts.For the hard work that being one of the best requires, we are always looking to celebrate our people doing things the way they’ve been trained to, or in short, Doing Things Right! Our management team at all levels are tasked on a regular basis to head out on the road and make unannounced visits to customer locations and delivery points and audit our service in an attempt to “catch people doing things right!” When they’re caught, they’re rewarded and recognized with a multitude of awards, prizes, and honors.
When you deliver on behalf of businesses that operate in a mission critical environment, there is little room for error. Our goal is 100% On-Time, 100% customer satisfaction, 100% Raving Fans. If a major airline was to settle for 99.9% safe landings, they would be accepting more than a couple plane crashes each year! Similarly, less than 100% successful delivery completion is accepting a great number of delivery failures. When we fail a delivery, it means someone’s condition goes undiagnosed, someone’s pain is unalleviated, someone’s health doesn’t improve, or worse. As a result, “failure is not an option!”
- Never settle for less than the best people at every level
- Never settle for less than the best training
- Never settle for less than the best performance
- Never settle for less than the best technology
- Continually drive new efficiencies that lower costs
- Reward and celebrate our successes, as well as our instructive failures that we can learn from.